Where do you ship to?
We currently only ship within the United States and the United Kingdom, but we are working hard on expanding our shipping locations soon!
Where is my order?
Orders typically take 2-3 days to process, and we aim to deliver all orders within 8-16 days. Due to the ongoing supply chain issues, we have been experiencing more delays than normal. However, we'll always keep you updated with order tracking details and always do everything we can to stick within the 8-16 day delivery window!
Will I be able to track my order?
Absolutely! We follow-up via email with updates on your order and your tracking number.
Do you accept returns?
Yes, we accept returns within 30 days of purchase date. Items must be returned in original packaging and be unused. Sale items are final sale.
What if I need to cancel my order?
Email us at snatchedbeautyshop@gmail.com within 24 hours of placing your order if you need to cancel it and we will do everything we can to help!
Where is your company based?
We are based out of Texas, in the United States. We fulfill our orders through our warehouse in China.
Is the ice roller one time use?
No, that's the best part! The ice roller is reusable. Simply wash and refill and put it back into the freezer.
What is it made of?
Our ice mold is made of premium, food-grade silicone. It's durable and reusable.
Can I add different ingredients to my ice roller besides water?
Absolutely! There are tons of different combinations we recommend. Try adding aloe to treat a sunburn, cucumber to soothe skin, or tea tree oil to treat breakouts.